Terms and Conditions for product providers/store owners

Introduction

Welcome to Dukon! By using our services, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our services.

Definitions

• "We," "us," or "Dukon" refers to the service provider of e-commerce website development.
• "You" refers to the user, client, or customer availing our services.
• "Services" refers to the e-commerce website development and related services provided by Dukon.

3. Services

Dukon provides e-commerce website development services to clients. Our services include, but are not limited to, website design, development, and maintenance.

4. Client Responsibilities

• Clients are responsible for the content, products, and services offered on their e-commerce websites.
• Clients are required to comply with all applicable laws and regulations.
• Clients are responsible for managing customer transactions and addressing customer inquiries, disputes, or issues related to products or services.

5. Limitation of Liability

• Dukon is not responsible for any loss, damage, or legal issues arising from the use of the e-commerce website, including but not limited to the purchase of products or services.
• Clients are solely responsible for the products and services they offer on their e-commerce websites.
• Dukon is not liable for any financial transactions or losses incurred during the purchase of products or services.

6. Intellectual Property

• Clients retain ownership of their content, logos, and trademarks.
• Dukon retains ownership of code, software, and other materials developed during the website development process.

7. Confidentiality

Dukon agrees to keep confidential all proprietary information and trade secrets provided by the client.

8. Termination

• Either party may terminate the agreement with written notice.
• Upon termination, clients are responsible for data backup and transition to another service provider.

9. Changes to Terms

• Dukon reserves the right to modify these terms and conditions at any time.
• Clients will be notified of changes, and continued use of services constitutes acceptance of the modified terms.

11. Additional Terms

• To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
• The contents of the Website and the Services are proprietary to us, and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
• You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
• You agree to pay us the charges associated with availing the Services.
• You agree not to use the website and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or Indian or local laws that might apply to you.
• You agree and acknowledge that the website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third party websites.
• You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with us for the Services.
• You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, then this would make you ineligible for a refund.
• Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
• These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you have any questions or concerns, please contact us at [Your Contact Information].

Privacy Policy for Store Owners

Information Sharing

We may share information with third parties for marketing and statistical purposes. This includes but is not limited to aggregated and anonymized data. By using our platform, you agree to this sharing of information.

Confidentiality

Store owners are required to maintain the confidentiality of user information provided during the normal course of business. This includes customer details, purchase history, and any other information obtained through the use of our platform. Store owners should implement adequate security measures to protect this information from unauthorized access or disclosure.

Marketing and Communication

Store owners may use customer information obtained through the platform for marketing and communication purposes related to their products and services. However, store owners must comply with applicable data protection laws and regulations, including obtaining necessary consents for marketing activities.

Refunds and Cancellations Policy for Store Owners

Responsibility

Store owners are solely responsible for processing refunds and cancellations that users proceed with. Dukon acts as a facilitator but does not handle the refund and cancellation process. It is the store owner's responsibility to address and resolve these matters.

Communication with Customers

Store owners should maintain open and transparent communication with customers regarding the refund and cancellation process. Timely responses to customer inquiries and clear communication about the status of refund requests are essential to building trust and providing a positive customer experience.

Refund Approval Criteria

Store owners should establish clear criteria for approving refunds and cancellations. This may include specifying conditions under which a refund is applicable, the timeframe for processing refunds, and any documentation required from customers to support their refund requests.

Shipping and Delivery Policy for Store Owners

Responsibility

Store owners are responsible for the entire shipping and delivery process. This includes selecting appropriate delivery methods, providing accurate shipping information, and ensuring timely fulfillment of orders. Dukon facilitates communication but does not manage the shipping and delivery on behalf of store owners.

Shipping Information Accuracy

Store owners should provide accurate and detailed shipping information to customers. This includes estimated delivery times, shipping costs, and any other relevant details. Accurate information helps set clear expectations for customers and reduces the likelihood of shipping-related issues.

International Shipping

If offering international shipping, store owners should clearly communicate the terms and conditions associated with international orders. This may include additional shipping costs, customs duties, and estimated delivery times for international destinations.

Communication with Customers

Effective communication with customers regarding the status of their orders, shipment tracking details (if available), and any potential delays is crucial. Keeping customers informed enhances their overall shopping experience and helps build trust in the store's shipping and delivery process.